Frequently asked questions from partners

Restaurants and other food businesses, supermarkets and grocery shops, licensed pharmacies for over-the-counter products, hardware stores and market vendors.

Yes, in most cases, plus the licences your trade needs. Tell us in the form if your registration is still in progress.

It depends on how quickly your menu or product list and documents are ready. We help with both, and we will give you a realistic plan on the first call.

Not at the moment. We are looking at what home kitchens need before deciding. If you cook from home, you can still apply and choose "something else", and we will keep you informed.

From a commission on each order and from the delivery and service fees customers pay. Your commission is agreed in writing before you sign.

On an itemised statement with each payout: every order, the commission, cash your own riders collected and the payout.

The payout method is agreed with you and set out in your terms.

Yes. You can change your delivery option, for example using our riders on busy nights.

Customers only see stores near them that have a rider available. We go through your delivery area with you during onboarding.

If our rider delivered it, we handle it with the customer. If your rider delivered it, you do. The rules are in the agreement.

Not once the rider has collected the order. Cancellations before that, and compensation for prepared cash orders, are covered in your terms.

The rider calls the customer and waits a set time. If the order cannot be delivered, your terms say how you are paid for it.

Yes, for example when an item has sold out. Mark the item sold out too, so the next customer does not order it.

We do, from photos, a PDF, a spreadsheet or your social media page. You check it before it goes live.

You set your prices in the app. Customers should see prices that you are happy to honour.

No. Clear phone photos of your dishes or products work well, and we can advise on taking them.

The ones your trade needs in Suriname, for example for a food business, or the pharmacy licence and pharmacist for pharmacies. We ask to see them during onboarding.

No. Pharmacy delivery is limited to over-the-counter products.

Yes, for the agreement and for your statements.

Through the contact page on our website, plus your onboarding contact during setup.

The store app keeps working on a weak connection and sends your updates when the signal returns. Orders also show on the web partner portal.